Refund & Cancellation Policy

Let's Get Food Inc. · Effective date: 2026-09-01

This policy explains how deposits, balances, and cancellations generally work for bookings made through Let's Get Food. The exact cancellation window and refund amount for your specific booking is always shown to you in the app before you complete checkout — that in-app summary controls for your booking. This page describes the standard, platform-wide terms.

1. Deposit & balance

A 25% deposit of your total order is due at checkout to confirm your booking.
The remaining balance is due before your event (typically a few days prior, as shown in your booking timeline).

2. Standard cancellation windows

When you cancel	What happens
7 or more days before your event	Free cancellation — full refund of your deposit
3–7 days before your event	50% of your deposit is refunded
Within 72 hours of your event	Deposit is non-refundable

These windows apply to the deposit. Any portion of the balance already paid at the time of cancellation is handled by our support team on a case-by-case basis, taking into account how much preparation or purchasing the Merchant has already committed to your event.

3. How refunds are processed

Eligible refunds are issued to your original payment method through Stripe. Refunds are reviewed and processed by our support team rather than issued automatically, so that we can account for Merchant-specific circumstances (e.g., custom orders, perishable ingredients already purchased). Please allow up to 10 business days for a refund to appear on your statement after it is approved.

4. Merchant-initiated cancellations

If a Merchant cancels or is unable to fulfill a confirmed booking, you are entitled to a full refund of all amounts paid for that booking. Contact support if a Merchant cancellation is not automatically refunded within a reasonable time.

5. Event changes (date, guest count, menu)

Changes to your event date, guest count, or menu may affect pricing and are subject to Merchant availability. Contact the Merchant or our support team as early as possible to request changes.

6. Non-refundable amounts

Payment processing and platform service fees, where separately disclosed at checkout, are non-refundable except where a Merchant cancellation or documented service failure entitles you to a full refund.

7. Questions or disputes

If you believe a charge or refund was handled incorrectly, contact privacy@letsgetfood.com and we will review your booking's timeline and payment history.